General bonus terms: the rules that apply to every offer
Each promotion has its own short conditions, but behind them sits a longer document — the general bonus terms and conditions — that applies to every offer. Most disputes over bonuses start there, not in the headline. The clauses are not hidden, but they are long and written for lawyers rather than players. This page goes through them in the order we read them when we review an offer. It describes how such clauses typically work; what applies at Platiin is whatever its own bonus terms say on the day you claim, so keep a copy (example amounts are in euros; the maths is the same in any currency).
Read in this order
- Eligibility: who may claim — age, country, one offer per person, household, device or payment method.
- Qualifying deposit: minimum amount and excluded payment methods.
- Wagering: multiplier, base, weighting, deadline — see wagering requirements.
- Max bet with bonus: the per-round stake limit while the bonus is active.
- Restricted games: titles you may not play with bonus funds.
- Max win and max cashout: caps on what can ever be withdrawn.
- Irregular play and bonus abuse: behaviour that lets the casino remove the bonus.
- Forfeiting and withdrawals: what happens when you cancel or ask for a payout early.
Max bet with bonus
This is the clause that catches the most players. While a bonus is active, each stake must stay at or below a set amount — often a fixed figure per spin or round, sometimes a percentage of the bonus. It usually applies to every bet, including the stake that triggers a feature, and sometimes to bonus-buy purchases as well. A single breach can be enough for the casino to remove the bonus and anything won with it.
| Scenario | Max bet in the terms | Outcome |
|---|---|---|
| Spinning at €2.00 | €3.00 per spin | Allowed |
| Raising to €4.00 for ten spins | €3.00 per spin | Breach on each of those spins |
| Bonus buy costing €100 at €1.00 base stake | €3.00 per spin | Often treated as a €100 bet — breach |
Worked example — not a Platiin term.
A practical habit: set your stake once at the start of a bonus session and do not touch it until the requirement is complete or you stop.
Restricted games versus low-weighted games
These are two different lists and they are easy to confuse. A low-weighted game counts for a smaller share of each bet but is otherwise allowed. A restricted game may not be played with bonus funds at all, and doing so can be a breach. Restricted lists often include jackpot slots, some games with a very high RTP setting, and titles with features that would make wagering almost risk-free. If a game is on neither list and you are unsure, ask support before you play and keep the answer.
Max win caps and max cashout
Some bonuses — free spins and no-deposit offers most of all — limit how much you can take out. Suppose free spins produce €180 of winnings, you clear the wagering and the cap is €100. When the balance converts, €80 is removed. Caps are not unfair in themselves; a small free offer with no cap would be unusual. But a cap changes the value of the offer completely, so read it before you start. Detailed examples are on free spins and no-deposit bonus.
Worked example — not a Platiin term.
Bonus abuse and irregular play
Every set of terms reserves the right to remove bonuses for "abuse" or "irregular play". The definitions vary, but these patterns appear in almost all of them:
- opening more than one account, or sharing an address, device or payment method with another bonus claimer;
- betting both sides of an outcome — red and black, player and banker;
- placing very small bets to build wagering and then a few very large ones;
- switching to low-risk games or bets to clear wagering at almost no cost;
- depositing, claiming and withdrawing without real play.
Some clauses are vague, for example "any pattern of play the casino considers irregular". That is a reason to stay well inside the rules rather than near their edge.
Forfeiting a bonus and withdrawing early
If you change your mind, most casinos let you forfeit an active bonus. What you lose depends on the balance order. Take a €50 deposit with a €50 bonus. With real money played first, if you are on €70 and have not touched the bonus, forfeiting leaves you with €70 to withdraw. With bonus money first, the same €70 may be fully tied to the bonus, and forfeiting takes everything. A withdrawal request while a bonus is active is often treated as a forfeit, so make sure you know which case you are in before pressing the button.
Worked example — not a Platiin term.
Keep a record
When you claim an offer, save a screenshot of its terms and of the general bonus terms, note the date and time, and keep any chat replies about it. If a dispute arises, this record is what you will need — our complaints guide explains how to use it. Back to the bonus overview.
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